Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If you find any damages due to miscarriage or the parcel is damaged, you must show that to the carrier and he must give you a consemnation paper about the issue.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Returns & Refunds
According to the Romanian legislation in force O.U.G. 34/2014, the purchase waiver is only applicable to individual customers. Cancellation within 14 days can only apply to orders delivered by courier.

Return costs will be borne by the customer. The customer will pay 20 Ron for any returns or exchanges in Romania. The international customers will pay 20 Euro tax for returns & exchanges.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method after 14 days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at [email protected]. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at [email protected].